Job Description

  • Handle incoming calls from customers and address their inquiries efficiently.
  • Provide accurate information regarding products and services.
  • Manage customer complaints and provide appropriate solutions or escalate them as needed.
  • Maintain detailed records of customer interactions and transactions.
  • Achieve individual and team performance goals through effective communication and problem-solving.

Requirements

  • Educational Qualifications: High School Diploma or equivalent
  • Experience Level: Entry-level (0–2 years of experience)
  • Skills and Competencies: Excellent verbal communication and interpersonal skills
  • Qualities and Traits: Friendly, patient, and professional demeanor
  • Responsibilities and Duties: Ability to work in a fast-paced environment and adapt to varying customer needs

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