Call Center Representative

Start Feb 9 Call Center Reps Needed – Onsite in Cali

Role Snapshot

• Role: Call Center Representative

• Employment Type: Full-time

• Work Setup: Onsite (Cali, Colombia)

• Start Fast: February 9

• Help members book healthcare services in English

What You'll Do

• Call members to schedule in-home or telehealth visits

• Answer inbound calls on an English-speaking queue

• Update the scheduling system after every call

• Follow up on no-shows or rescheduled appointments

• Confirm next steps before ending each call

• Escalate urgent needs to supervisors

Must-Haves

• Fluent English (spoken and written)

• Experience in call center or customer service

• Basic system skills (CRM, scheduling tools)

• Onsite in Cali — no remo...