Call Center Representative

This job is located at NJ Retina which is part of PRISM Vision Group.

Compensation Range: $18-$33.08/hr DOE

A Contact Center Care Coordinator is responsible for managing communication between patients, family members, care providers and other healthcare institutions. Their duties include scheduling appointments with doctors, providing referrals to new care providers and teaching patients about their health issues.

KEY RESPONSIBILITIES

•Responds to, and resolves, routine and escalated inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. 

•Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. May include more complex specialty clinic proce...