Call Center Service Delivery Manager

Are you passionate about ensuring exceptional service delivery and client satisfaction? Do you thrive in managing teams and driving operational excellence? If so, we want you to join our team
Future Group Translation and Localization Services is seeking a dedicated Service Delivery Manager to oversee our interpretation services and ensure the highest level of client satisfaction. As a Service Delivery Manager, you will play a pivotal role in managing interpretation over-the-phone accounts (both audio and video) and ensuring seamless communication between non-English and English speakers.
Job Description

Manage interpretation over the phone account (Audio/Video) to ensure Client/end consumer satisfaction.

Responsible for the quality delivery and Client satisfaction of end-to-end service management within the assigned account.

Responsible for the management of service delivery, quality and cost optimization, service revenue and expansion, billed work,...