Job Description

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Qualifications

  • College graduate with a Bachelor’s degree
  • At least 2 years of relevant experience as an Assistant Manager or Supervisor
  • Excellent people management and performance coaching skills
  • Strong crisis management, communication, and follow-through abilities
  • Amenable to onsite/hybrid work near Cebu IT Park

Key Responsibilities

  • Supervise a team of 15–25 Customer Service Associates
  • Monitor and track CSR performance and conduct follow-up training
  • Coordinate team needs to ensure optimal customer service delivery
  • Escalate service or process-related issues to the Senior Operations Manager
  • Conduct team trainings and ensure information is up to date
  • Collaborate with internal and exte...

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