Job Description

About The Call Center Doctors

We build and run high-performing outbound teams. Our main lanes are roofing and solar (storm, retail, inspections). Since 2021, we've launched 100+ builds across industries—over 1,000 representatives dial daily from centers we've designed. We operate on character, integrity, and accountability—ego has no place on the line. We're now hiring elite Call Center Supervisors—fast, tech-savvy, KPI-driven leaders who can coach, perform, and deliver results in real time.

The Role

You'll manage a team of 5–15 Appointment Setters, drive KPIs, run QA, and act as the bridge between the floor and the client. You'll be both strategic and hands-on—ready to jump on calls, lead by example, and keep production tight.

Key Responsibilities

  • Performance & KPIs: Monitor daily dials, contact rate, set rate, and show rate. Diagnose trends and act immediately.
  • Team Leadership: Run daily huddles and 1:1s, stack-rank your team, and c...

Apply for this Position

Ready to join Call Centre Doctors? Click the button below to submit your application.

Submit Application