Call Center Supervisor

We keep growing!
Join us as a Call Center Supervisor.
Your primary responsibility will be to oversee and manage the day-to-day operations of a call center. You will be responsible for leading and supervising a team of call center agents, ensuring high-quality customer service, meeting performance targets, and driving operational efficiency. You will play a crucial role in optimizing customer satisfaction, enhancing team performance, and achieving business objectives.
Team management responsibilities:
- Supervise and provide guidance to a team of call center agents, including recruitment, training, performance management, and professional development.
- Conduct regular coaching sessions, and performance evaluations to provide feedback and address any performance issues.
- Foster a positive work environment, promote teamwork, and motivate team members to achieve targets.
Qualifications and Skills:
- Proven experience as a call center supervisor or in a similar rol...