Call Center Supervisor

ABOUT US

Hello, there We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most competitive companies in the USA.

OVERVIEW

A Supervisor is responsible for leading a team of agents to success, supports Lead Generation Specialist (LGS) and sales agents while servicing first-party customer service calls and coordinating daily floor activities: this includes maintaining excellent quality and efficiencies, and ensuring all LGS and sales agents adhere to their schedules. A Supervisor is responsible for creating an employee-focused culture, including: answering questions, providing feedback, and improving performance. Must feel comfortable sending reports for different key performance indicators (KPIs) and should be proficient with Google suite.

To ensure we set you up for success as a supervisor, we believe in taking the time to get to know you. A 2-to-4-week period of phone assessments is part of the...