Call Center Technician

Position Summary

The Call Center Technician provides Tier 1 technical support, assisting customers with website access issues, browser troubleshooting, camera and audio setup, and other basic technical problems. This role demands excellent communication skills, a strong understanding of IT basics, and a commitment to customer satisfaction.

Key Responsibilities

• Answer inbound calls, emails, and chat requests promptly and professionally, ensuring a positive customer experience.
• Troubleshoot and resolve technical issues related to website access, browser functionality, peripheral device configuration, and general IT inquiries.
• Provide clear, step-by-step guidance to customers to resolve their issues, ensuring a high first-call resolution rate.
• Maintain accurate and detailed records of customer interactions, resolutions, and follow-ups in the CRM system.
• Participate in ongoing training and development sessions ...