Call Center Trainer

We want you in our team!

CALL CENTER TRAINER

Job Description

• Conduct effective training sessions for trainees
• Collaborate with co-trainers, managers, and other leaders
• Identify training needs and develop training plans based on business objectives and operational goals
• Evaluate the effectiveness of training materials and create an action plan for improvement
• Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
• Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Qualifications

• Proven experience in training/handling a team in any field
• Teaching experience
• Experience in the BPO industry is an advantage
• Fluent in written and verbal English
• Excellent interpersonal and communic...