Job Description

Overview

CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 18,000 - PHP 23,000

(Please apply only if the salary offer meets your expectations.)

Responsibilities

  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees' performance, provide coaching and feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

Qualifications

  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO indus...

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