Call Center Training Specialist

The Call Center **Trainer** is responsible for the creation and execution of training programs, using knowledge of principles and methods for training design, instruction of individuals and groups, and measurement of training effectiveness.
**DUTIES, RESPONSIBILITIES AND STRATEGIES DEVELOPED**
- Be responsible for conducting the training to new hires and evaluate the trainees.
- Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with all departments
- Designing and developing training and development programmed based on organization’s and the individual's needs
- Working in a team to produce programs that are satisfactory to all relevant parties in an organization,
- Developing effective induction programs
- Conducting appraisals
- Devising individual learning plans
- Producing training materials for in-house courses;
- Monitoring and reviewing the progress through questionnair...