Job Description

What makes this role important at Ipsos?

We are seeking an experienced Task Manager/Call Center Manager to oversee daily operations at a telephone data collection center (DCC). This critical supervisory role serves as the operational bridge between the Project Manager and frontline data collection staff, ensuring the successful collection of establishment data. The Call Center Manager will lead a team, drive quality control initiatives, and ensure all performance standards are met while maintaining data integrity requirements. This role reports to the Project Manager, Data Collection Program.

What you can expect to be doing:

Operational Leadership

  • Serve as primary liaison between contractor Project Manager and all subordinate DCC staff
  • Act as the main point of contact with the DCC Manager regarding all center operations
  • Oversee daily operations ensuring smooth workflow across all data collection activities

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    Job Details

    Location
    Washington, District of Columbia, United States
    Job Type
    Full-time
    Category
    Supervisors of Office and Administrative Support Workers
    Posted Date
    February 09, 2026
    Deadline
    March 21, 2026