Call Centre Agent

• Handle incoming calls and manage outgoing calls as required.
• Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Follow communication scripts when handling different topics.
• Maintains customer records by updating account information.
• Respond to queries, amend data and re-issue tasks as required
• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Repost Farnek posts on social media forums.
• Promoting company activities online on social media forums like LinkedIn, Facebook and Instagram
• Direct customer inquiries to HR, if any

Key Performance Indicators

• Number of Customers
• Number of customer complaints addressed
• Num...