Job Description
About the role:
Our client, Samsung Electronics Australia, is looking for a solution-driven and empathetic Call Centre Agent to join their team! In this position, you will manage all customer enquiries and complaints in relation to product or service failures, and provide appropriate remedy and support in accordance with company policy and adherence to Australia Consumer Law.
Our client, Samsung Electronics Australia, is looking for a solution-driven and empathetic Call Centre Agent to join their team! In this position, you will manage all customer enquiries and complaints in relation to product or service failures, and provide appropriate remedy and support in accordance with company policy and adherence to Australia Consumer Law.
Duties and Responsibilities:
- Abide and uphold Australia Consumer Law.
- Successfully handle complaints and difficult customers.
- Liaise with internal teams to reach swift resolutions.
- Manage and submit refunds, returns and replacements.
- Following up with external partners and updating customers of status for their orders.
- Following up with customers on failed payments for online orders and wrong orders.
- Creating ad hoc reports in relation to failed payments and summary of pending issues.
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