Call Centre Booking Agent - Vancouver

Overview

Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.

Your role

• Communicate with drivers, passengers and staff via radio or other required communications device in the English language.
• Utilize the Trapeze PASS program.
• Assign trips to appropriate routes.
• Arrange for alternate or auxiliary transportation as required.
• Track and record daily driver/route activities including daily trip edit.
• Respond to customer, passenger or vehicle incidents.
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
• Communicate with operations staff regarding scheduling or passenger issues.
• Process live same day trip changes as required.
• Complete daily dispatch paperwork to include dispatch logs; mileage reports; road call repor...