Call Centre Executive

Key Accountabilities

Managing the Patient Experience

Specific Responsibilities for this Role

• Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
• Maintaining departmental KPI’s.
• Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.
• Responsible for attending to all the incoming patient calls promptly, without delay.
• Ensures call backs are completed in a timely manner.
• Maintains clarity in communication and pleasant tone of voice at all times.
• Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
• Assists the patient in the best way possible and creating a good impression
• Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
• Respons...