Job Description
Junior Call Center Executive - Office hour
Work location: Paya Lebar
Start date: 20 Feb 2026.
Training provided
Responsibilities
We are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone and email, ensuring timely case logging within the IT Service Management (ITSM) system, and coordinating service delivery with Field Service Engineers (FSEs). The role also entails report generation, compliance with established service standards, and providing administrative support as required.
Handle incoming calls and emails from customers in accordance with established Service Level Agreements (SLAs).
Accurately log, track, and update service requests, incidents, and tickets within the ITSM portal.
Dispatch and coordinate Field Service Engineers (FSEs), ensuring service orders are assigned promptly and effectively.
Regi...
Work location: Paya Lebar
Start date: 20 Feb 2026.
Training provided
Responsibilities
We are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone and email, ensuring timely case logging within the IT Service Management (ITSM) system, and coordinating service delivery with Field Service Engineers (FSEs). The role also entails report generation, compliance with established service standards, and providing administrative support as required.
Handle incoming calls and emails from customers in accordance with established Service Level Agreements (SLAs).
Accurately log, track, and update service requests, incidents, and tickets within the ITSM portal.
Dispatch and coordinate Field Service Engineers (FSEs), ensuring service orders are assigned promptly and effectively.
Regi...
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