Call Centre Manager

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Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard-working, humble and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.

In This Key Role, You Will

• Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
• Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well-being
• Manage, coach and guide a team of call center agents
• Work with store managers, District Managers and salesmen to inc...