Call Centre Representative

Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services through effective communication. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Duties

• Communicate effectively with customers via phone, ensuring a positive experience.
• Provide accurate information regarding products and services.
• Handle customer inquiries and resolve issues in a timely manner.
• Perform data entry tasks to maintain accurate customer records.
• Analyze customer needs and recommend appropriate solutions or services.
• Demonstrate excellent phone etiquette while interacting with customers.
• Engage in upselling opportu...