Call Centre Representative

Job Title: Call Centre Representative

We are seeking a dynamic and self-motivated individual to join our team as a Call Centre Representative.

This is an exciting opportunity for someone who wants to progress their career in customer service. As a key member of the front office, you will be responsible for handling every phone call with importance, providing professional and customer-focused responses to our guests.

• You will receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner, exceeding guest expectations by ensuring they are greeted by name upon calling as per the established standard.