Call Centre Representative

Location: Warwick Farm, NSW Pay: $34 per hour (contract), with a pathway to permanency. Contract: Inital 6 month contract with the view to extend and convert permanent Hours: 38 hours per week, with start times from 8am, 9am or 9:30am. About the Role We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You'll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs. Key Responsibilities Handle inbound customer calls, ensuring a professional level of service at all times.Resolve or escalate customer and dealer queries via phone, email, and other channels.Log and report customer concerns, updating CRM records accurately.Provide product information and process Technical Support and Service Requests.Allocate servic...