Call Centre Team Lead

Office: Novena

Contract Duration: 6 months, renewable

Working Days and Hours: Monday to Friday 08:30am to 6:00pm

• Lead a team of 8-10 Call Centre Officers to achieve results

• Set daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results

• Handle any complaints referred

• Verify data and amend query checks to ensure quality of data

• Conduct training for teammates to ensure effective execution

• Set daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results

• Outbound call to respondent for verification of data

Requirements:

• Minimum Diploma or equivalent.

• Must have relevant experience with proven record in supervisory role

• Must be able to commit till project c...