Call Co-ordinator

Operational Support & Coordination

• Handle day-to-day operational tasks including MS Office documentation, email correspondence, and reporting.
• Track KPIs and maintain performance dashboards.
• Resolve customer complaints and follow up to ensure timely closure.

Organizational & Team Skills

• Coordinate activities across teams and ensure smooth workflow.
• Operate effectively both independently and in team environments.
• Assist in training, mentoring, and guiding junior staff when required.

Communication & Reporting

• Maintain professional verbal and written communication with stakeholders.
• Prepare reports, presentations, and documentation in MS Office tools.
• Handle customer interactions with a courteous and solution-oriented approach.

Productivity & Process Management

• Ensure tasks are completed effic...