Job Description

The role of Night Call Handler will include:
  • Undertaking responsive and proactive call handling duties 

  • Responding to emergency calls from customers

  • Updating and maintaining data systems and customer records 

  • Delivering a high quality standard of service to customers

    • Skills and experiences:

  • Previous experience working in a similar role 

  • Excellent customer service skills

  • Excellent communication and listening skills 

  • Strong organisational skills, with the ability to work to deadlines and targets 

  • Basic knowledge of information systems and databases

  • Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

    • Are you ready to be your best?
    Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you: 

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