Job Description

Call Handler – Housing Association Repairs
Walton-on-Thames
Monday to Friday, 8:00am – 5:00pm
16.12 per hour (Umbrella PAYE)

We are currently seeking an experienced Call Handler to join a Housing Association based in Walton-on-Thames. This is a key role in supporting residents by handling repair requests and providing excellent customer service.

Role Responsibilities:


  • Act as the first point of contact for tenants regarding housing repairs and maintenance issues.




  • Log repair requests accurately and schedule appointments with contractors.




  • Provide updates to residents on progress and ensure service levels are met.




  • Handle general enquiries with professionalism and empathy.




  • Work closely with internal teams to resolve issues efficiently.


    • Requirements:


  • Previous call handling or customer ...

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