Job Description

Do you want a role where you can make a difference?

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What you’ll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

  • Accurately logging each call and inputting information into our CRM call handling platform
  • Being an integral part of a supportive team that provides the best possible experience for Residents

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    What we are looking for

  • Customer service experience whether that be from call centres, retail, hospitality, or the care sector
  • Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
  • Someone with an empathetic approach
  • Good standard of English and ability to enter data into systems accurately
  • Someone who can commit to 10+ hours a week. As a 24/7/365 serv...

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