Job Description
Key Responsibilities -
- Work closely with end-users to identify, analyze, and resolve issues related to the Calypso application.
- Provide L2/L3 support for incidents, requests, and production issues within SLAs.
- Monitor system interfaces, batch processes, and ensure successful data flows across downstream and upstream systems.
- Perform debugging, root cause analysis, and provide permanent fixes for recurring issues.
- Manage incidents and change requests through Ivanti Neurons (or equivalent ITSM tool).
- Collaborate with development, infrastructure, and business teams for issue resolution and performance improvements.
- Maintain detailed documentation of incidents, resolutions, and preventive measures.
- Proactively identify and implement process improvements and automation opportunities.
- 4+ years of experience in Calypso production support (L2/L3 level).
- Strong understanding of Calypso architecture, workflows, and business processes.
- Hands-on experience with interface monitoring , issue debugging , and log analysis .
- Familiarity with Ivanti Neurons or similar incident management tools (e.g., ServiceNow, Remedy).
- Strong problem-solving and analytical skills with the ability to work under pressure.
- Excellent communication skills in English, both verbal and written.
- Working knowledge of UNIX/Linux , SQL , and scripting is an advantage.
- Experience in financial markets or investment banking environments.
- Exposure to ITIL processes or certified ITIL Practitioner.
- Prior experience supporting global users or working in a 24x7 environment.
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