Calypso Support

<b>Key Responsibilities - </b> <ul> <li>Work closely with end-users to identify, analyze, and resolve issues related to the Calypso application.</li> <li>Provide L2/L3 support for incidents, requests, and production issues within SLAs.</li> <li>Monitor system interfaces, batch processes, and ensure successful data flows across downstream and upstream systems.</li> <li>Perform debugging, root cause analysis, and provide permanent fixes for recurring issues.</li> <li>Manage incidents and change requests through Ivanti Neurons (or equivalent ITSM tool).</li> <li>Collaborate with development, infrastructure, and business teams for issue resolution and performance improvements.</li> <li>Maintain detailed documentation of incidents, resolutions, and preventive measures.</li> <li>Proactively identify and implement process improvements and automation opportunities.</li> </ul> <b>Required Skills and Experience -</b> <ul> <li>4+ years of experience in <b>Calypso production support</b> (L2/L3 level).</li> <li>Strong understanding of Calypso architecture, workflows, and business processes.</li> <li>Hands-on experience with <b>interface monitoring</b>, <b>issue debugging</b>, and <b>log analysis</b>.</li> <li>Familiarity with <b>Ivanti Neurons</b> or similar incident management tools (e.g., ServiceNow, Remedy).</li> <li>Strong problem-solving and analytical skills with the ability to work under pressure.</li> <li>Excellent communication skills in English, both verbal and written.</li> <li>Working knowledge of <b>UNIX/Linux</b>, <b>SQL</b>, and <b>scripting</b> is an advantage.</li> </ul> <b>Preferred Qualifications - </b> <ul> <li>Experience in financial markets or investment banking environments.</li> <li>Exposure to ITIL processes or certified ITIL Practitioner.</li> <li>Prior experience supporting global users or working in a 24x7 environment.</li> </ul>