Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture isbuilt on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience thispowerful backing with comprehensive support for yourholisticwell-being and manyopportunities to learn new skills, developas a leader, and growyour career.

Here, your voice and ideasmatter, your work makes an impact, and together, you will help usdefine the future of American Express.

Find your place on #TeamAmex.

About Business Unit:

Within the PAYBACK Marketing team - responsible for the marketing strategy and execution for the PAYBACK loyalty card members - we are looking for Digital Marketing Junior Analyst reporting to the Online & Retail Communication Executive. 

As part of this team, this person will be supporting the execution of the Communication Mission with the goal of improving awareness, consideration, appreciation and activation of the PAYBACK services and features. 

PAYBACK is a 100% owned American Express company and it is a multi-partner, global loyalty and engagement platform running its business in Italy since 2014.

Key activities will include:

  • Developing and delivery of content for a variety of communication channels (site, app, partners’ digital channels, point of sales, partners’ channels) with a special focus on newsletter channel; write, review, edit and proofread content 

  • Collaborate with different partners in the planning, creation, and launch of communications

  • Analyze, evaluate, and report on performance of communications activities across all touchpoints; make recommendations based on findings/opportunities discovered

  • Build strong, collaborative relationships with key cross-functional partners, including third-party Partner, CRM, Legal, Compliance, Operations Teams.

    • Desirable Qualifications/Skills & Experience/Language Requirements:

  • Good Knowledge of Digital Communication and Marketing levers

  • A passion for communications, telling stories, and engaging audiences, especially in a digital environment

  • Outstanding, meticulous verbal and written communication skills, both in Italian and English; ability to optimally communicate complex information to multiple audiences

  • Good project management skills being able to prioritize multiple activities with tight timelines

  • Partnership-building ability and stakeholder management skills

  • Team playing spirit, whilst able to take initiative and work independently

  • Proactive approach and ability to work autonomously and take initiative

  • Highly proficient in creative software, specifically Microsoft PowerPoint

  • Creative thinking, flexibility, and the ability to lead, drive, and measure change

  • Experience with Photoshop, Illustrator, HTML, Canva, Adobe Creative Suite and other video editing, image processing and optimization tools - is a plus

  • Previous experience in similar roles in Digital and Communication is a plus

    • More Information:

    Location: Rome

    Starting Date: Monday 16 March 2026

    Duration: 6 months internship + with potential 6 months renewal

    Hours: 35 hours per week 

    We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 

  • Bonus incentives 

  • Support for financial-well-being and retirement 

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

  • Generous paid parental leave policies (depending on your location) 

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

  • Free and confidential counseling support through our Healthy Minds program 

  • Career development and training opportunities

    • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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