Capgrid-Assistant/Deputy Manager - Quality

About CapGrid:

CapGrid is a technology-driven manufacturing solutions company specializing in end-to-end sourcing, supplier management, and quality assurance for the automotive and industrial sectors. Leveraging a deep supplier network and advanced digital platforms, CapGrid optimizes procurement, improves supply chain efficiency, and ensures high-quality component delivery for leading OEMs and Tier-I manufacturers.

Job Title: Assistant / Deputy Manager – Quality (Customer Complaints & SQA)

Location: Wada, Palghar

Experience: 8+ Years

Industry Preference: Automotive (Tier-I Suppliers / OEMs only)

Notice Period: Immediate to 30 Days

Role Overview:

We are seeking a highly skilled Assistant/Deputy Manager – Quality to lead customer complaint resolution and Supplier Quality Assurance (SQA) functions for our automotive manufacturing operations. The ideal candidate will come from a major Tier-I or OEM background and possess deep expertise in quality systems, root cause analysis, and supplier development.

Key Responsibilities:

Customer Complaint Handling:

Lead investigation and resolution of customer complaints (internal and external).

Perform Root Cause Analysis (RCA) using tools such as 8D, Fishbone, 5 Why, and Pareto.

Coordinate with cross-functional teams to implement Corrective and Preventive Actions (CAPA).

Ensure timely closure of customer concerns and maintain documentation in line with IATF 16949 requirements.

Maintain strong communication with OEM quality teams to ensure high satisfaction levels.

Supplier Quality Assurance (SQA):

Conduct supplier audits, process reviews, and quality performance evaluations.

Work closely with suppliers to ensure adherence to PPAP, APQP, MSA, and SPC requirements.

Monitor supplier performance and drive continuous improvement initiatives.

Manage incoming quality inspections and supplier rejection analysis.

Develop suppliers for quality enhancement and cost optimization.

Quality Systems & Documentation:

Support compliance with IATF 16949, ISO 9001, and customer-specific requirements.

Maintain quality documentation, inspection records, and audit reports.

Drive process improvements to achieve zero-defect culture.

Desired Candidate Profile:

Education: B.E./B.Tech/Diploma in Mechanical, Automobile, or Production Engineering.

Experience: Minimum 8 years in Quality Assurance / SQA / Customer Complaint Handling in the automotive industry.

Strong knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC).

Hands-on experience with OEM interactions, audits, and field issue resolution.

Excellent communication, analytical, and problem-solving skills.

Proficient in MS Office, SAP/QMS software, and quality data analysis tools.

Key Competencies:

Customer Orientation & Responsiveness

Analytical Thinking & Problem Solving

Supplier Relationship Management

Process Improvement Mindset

Strong Leadership & Team Collaboration