Job Description

Job Description

  • Respond to all calls, emails, and common requests for technical 1st level support.
  • Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
  • Follow defined work instructions and escalation processes for all possible types of incidents.
  • Track all incidents in our internal incident management system.
  • Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
  • Input for FAQ and knowledge database.
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
  • Willingness to work in the office and/or remote.

Qualifications

  • Education: Completed vocational education as a master mechanic...

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