Card Manager

Hiring for Banking Operation Role

Location :- Malad West , Mumbai (WFO)

Shift 24 *7 Rotation

Salary :- 5:5 Lpa

Immediate joiners Preferred

#Cards & #Dispute

Life Cycle Complaints – Cards & Disputes

Role Overview: The associate will be responsible for handling end-to-end customer complaints related to cards, disputes, and life-cycle complaint management. The role requires strong analytical skills, accuracy, and adherence to regulatory and compliance guidelines.

Key Responsibilities:

Manage and resolve card-related disputes, chargebacks, and complaints. Investigate customer issues using internal systems and documentation.

Follow card dispute life-cycle processes and ensure timely resolution.

Maintain compliance with internal policies, regulatory standards, and quality guidelines.

Provide clear communication to customers and stakeholders regarding dispute status.

Ensure accurate case logging and documentation.

Required Skills:

Experience in card operations, disputes, chargebacks, or life-cycle complaints.

Strong analytical and investigation skills.

Good verbal & written communication.

Knowledge of dispute regulations (Visa/MC preferred).

Ability to work in a fast-paced, SLA-driven environment.