Card Operations Supervisor

About the Role

We are looking for an experienced and process-driven Card Operations Team Lead to oversee the end-to-end operational lifecycle of our card products. In this pivotal role, you will work hand-in-glove with Product Managers and the Commercial team to not only run daily operations but to build and optimize the framework that supports our growth. You will lead a distributed team across Jakarta and Jogja, ensuring operational excellence across four critical domains: Transactions, Fraud, Billing, and Vendor Management.

What You Will Do

• Lead and scale the operations team by coaching and developing analysts across Jakarta and Jogja, fostering strong performance and ownership.
• Build operational excellence by designing and implementing SOPs for new card product launches and core operational workflows.
• Own performance and reliability by defining and tracking KPIs/SLAs across transaction success rates, dispute resolution, and ope...