Job Description

About the role

Are you passionate about empowering people and improving lives? Join our dedicated team as a Carer Services Officer, where you will play a vital role in supporting carers who look after loved ones with disability, mental illness, chronic conditions, or age‑related needs.


This is a meaningful position where every conversation contributes to the wellbeing, resilience and confidence of carers in our community.


This is a full-time fixed term position located in the Mulgrave office.


About you


In this phone‑based, person‑centred role, you will work directly with carers to assess needs, set goals, provide information, and coordinate short‑term yet impactful supports. You will help carers feel heard, informed, and empowered to navigate their caring responsibilities while maintaining their own wellbeing.


Your strong communication skills and ability to build rapport will ensure carers receive the right support at the right time.


Key requirements

  • Ability to undertake phone assessments and goal setting using a person-centred approach

  • Ability to provide advice to carers promoting choice and control

  • Determine carers needs, promote carer wellbeing and independence

  • Provide advice in relation to carers in relation to available supports and programs

  • Excellent communication skills ability to build relationships with carers

  • Excellent time management and prioritisation skills

  • NDIS Screening Clearance, WWC required

    • If you have the skills and passion required for this diverse role, please APPLY NOW we would love to hear from you. We offer a competitive salary and Not for Profit Salary Packaging and staff benefits. 


    What we offer


    A collaborative and energetic team environment

  • Excellent salary packaging benefits

  • A competitive salary

  • Ongoing professional development

  • A positive and supportive workplace culture 

  • Employee Assistance Program

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