Job Description
Job Description
As a Case Handling Specialist, you will be responsible for providing technical product support within Care Service delivery in a 24x7 support environment. You will work on troubleshooting customer-reported issues related to 4G/5G and Radio products, acting as a key technical contact for support requests. You will collaborate closely with internal teams, including R&D and Market teams, to ensure timely resolution of customer cases.
This role requires solid analytical and troubleshooting skills, the ability to work in a fast-paced operational environment, and a strong focus on customer satisfaction and service quality.
How You Will Contribute And What You Will Learn
Act as a primary point of contact for customers experiencing technical issues.
Perform initial diagnosis and troubleshooting of incidents by applying existing knowledge, procedures, and tools.
Ensure compliance with customer Service Level Agreements (SLAs) and maintain required KPI performanc...
As a Case Handling Specialist, you will be responsible for providing technical product support within Care Service delivery in a 24x7 support environment. You will work on troubleshooting customer-reported issues related to 4G/5G and Radio products, acting as a key technical contact for support requests. You will collaborate closely with internal teams, including R&D and Market teams, to ensure timely resolution of customer cases.
This role requires solid analytical and troubleshooting skills, the ability to work in a fast-paced operational environment, and a strong focus on customer satisfaction and service quality.
How You Will Contribute And What You Will Learn
Act as a primary point of contact for customers experiencing technical issues.
Perform initial diagnosis and troubleshooting of incidents by applying existing knowledge, procedures, and tools.
Ensure compliance with customer Service Level Agreements (SLAs) and maintain required KPI performanc...
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