Job Description

Case Management Associate (Logistics) at PH Global Jet Express Inc. (J&T Express)

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Responsibilities

  • With at least 1-2 years of experience, preferably with a logistics background
  • Good excel and communication skills
  • Focus on investigation and determining liable regions for lost, delay, damage parcels
  • Investigate or paralegal background is acceptable
  • Review and evaluate logistics-related claims, including freight charges, delivery discrepancies, damages, losses, delays, and contract compliance.
  • Investigate each case by gathering shipment records, tracking data, carrier communications, and contractual terms.
  • Prepare arbitration files, supporting evidence, and case summaries for internal decision-makers or external arbitrators.
  • Facilitate resoluti...

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