Job Description

Overview

HomeRepair is a wholly owned subsidiary of Suncorp Group Ltd (Suncorp), a major general insurer in Australia and New Zealand. Our primary business is to provide residential repair and Make Safe services in Australia for insurance claims made by Suncorp’s home insurance customers.

About the role

Reporting to the State Team Leader you will be responsible for end-to-end repair management. You will serve as a liaison between our customers, Suncorp and our large network of trades.

Responsibilities

  • Effectively manage assigned claim portfolio
  • Manage inbound and outbound calls
  • Build and maintain effective relationships with stakeholders, such as Assessors, trades, customers and insurers
  • Confirm scope of works with the customer, and scheduling repairs with priority
  • Proactively communicate clear and concise information on repairs to all stakeholders
  • Support the management of...

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