Case Manager

The Senior Case Manager plays a pivotal role in consulting with clients to understand their service requirements and insurance needs, providing enhanced expert advice on placement and risk management. This role is centred on building and maintaining strong, long-term relationships with clients to ensure the consistent delivery of exceptional service. Senior Case Managers also have crucial awareness of other key clients managed within the unit and can discuss with comfort any notable points about key themes, issues and successes.

Acting as the primary point of contact for allocated clients, the Senior Case Manager manages their cases with a focus on service excellence, ensuring that all relevant insurance and risk management considerations are discussed to enable clients to make well-informed decisions demonstrating an enhanced knowledge of the principles of insurance solving complex situations.

Senior Case Managers are responsible for delivering our Service Proposition...