Case Manager - Bundaberg

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Our Bundaberg Intensive Family Support (IFS) team is recruiting apermanent full-time Case Manager.

The Intensive Family Support Service responds to vulnerable families with children and young people (up to 18), who are at risk of involvement in the statutory child protection system. This is a consent-based program providing case management for clients who agree to engage with the service.

Why IMPACT?

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend every 2nd week
• Salary packaging up to $18,900 per year to increase your take home pay 
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders 
• Leaders Lab, development support for employees aspiring to leadership roles 
• Workplace Chaplaincy for face to face, confidential support + external employee assistance program
• Westpac Corporate Partner program with discounted bank products and financial education
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance (after completed probation)
• External, professional supervision provided

About the Case Manager 

Our Case Managers work collaboratively with families to identify and prioritise their presenting needs and provide intensive support interventions and engagement with specialist services. As part of a team, on a day-to-day basis you will:

• Work with parents and other caregivers, through tailored interventions to build the skills and capacity of parents and carers' to safely nurture and protect their children
• Develop engagement strategies for families experiencing domestic and family violence 
• Conduct home visits and continually assess safety and child protections concerns
• Identify, develop and maintain case plans and goals with families so child protection concerns are addressed within timeframes  
• Undertake risk assessments where domestic and family violence is identified and engage all family members
• Liaise and negotiate with service providers including Child Safety 
• Independently manage a case load of families

To make a difference in this role, you will have:

• University degree qualifications in human services or a related field
• Working knowledge of domestic violence issues in the community and issues associated with families at risk of entering the child protection system
• A track record in negotiating with service providers
• Demonstrated interpersonal and communication skills 
• Effective written communication including the capacity to conduct assessments and develop an evidence-based rationale 

To find out more, view our position description and full list of staff benefits.

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current resume

Position description
Apply now

IIMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant may be required to obtain background checks prior to employment, including a Working with Children Check.