Job Description

The Case Manager serves as the primary contact for a dedicated population of program applicants who require financial assistance. This role will maintain a complete understanding of all applicable program policies, requirements, and procedures and review all cases within the guidelines established. The Case Manager may assist with or lead day-to-day case management activities, which may include processing, monitoring, tracking, and reporting applications within a functional area with little or no direct supervision. This role may specialize in specific subjects within the functional area.

Local travel may be required at times.


Job Duties

  • Provides excellent and consistent customer service and support to applicants, the client, constituents, and program team members

  • Assists applicants with the completion and submission of their program applications, as needed

  • Reviews submitted applications for completeness and ensures that the program ha...

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