Job Description

Overview


The Case Manager – Relationships delivers dedicated claims services to insurers and the client Trustee across Death, Terminal Illness, Income Protection, Permanent Incapacity and Total and Permanent Disablement.
The role is focused on achieving quality outcomes by balancing member needs with operational requirements, while maintaining professionalism, empathy and sensitivity at all times.


As the primary point of contact, the Case Manager – Relationships treats each claim as unique and ensures members and claimants receive accurate, timely and respectful communication throughout the claims process.

  • Hybrid working conditions 
  • Melbourne or Sydney location 

    • Key Accountabilities and Main Responsibilities

  • Manage multiple tasks and competing priorities effectively.
  • Take end-to-end ownership of claims with proactive follow-up and regular phone contact.
  • Build rapport quickly to de...

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