Job Description

Overview

Please note: Since this job is available in multiple job markets, we have posted the US National Average. The salary is subject to the applicant's geographical location. If you would like to inquire about the salary, don't hesitate to contact Michelle Remsen.

JAMS is committed to diversity and inclusion. 

A Brief Overview

Provides case management services and administrative support to Panelists (judges and attorneys) and professional service and support to clients. Administers cases guided by JAMS Rules, policies, and best practices. Serves as a business partner to Panelists to assist them in achieving their practice goals.

Responsibilities

What you will do

  • Administers cases in a timely manner per JAMS Rules, policies, and best practices. Discusses case issues to extract pertinent information and potential problems.
  • Collaborates with the Panelists to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, and hearings. Reviews closed cases to determine client satisfaction and future business opportunities.
  • Identifies leads and opportunities for outreach to target clients.
  • Fosters positive client relations and supports business development. Partners with Panelists to determine client satisfaction and future business opportunities.
  • Manages the hearing docket of Panelists.
  • Builds relationships and assesses the overall client experience. Communicates and meets with the local manager to discuss case issues. Ensures that Panelists are meeting or exceeding annual practice goals.
  • Collaborates with clients on inquires to drive business to Panelists.

    • Qualifications

    Qualifications

  • Bachelor's Degree in Business, Operations, Management, or related field. Preferred
  • 2-4 years of working in legal case management. Required
  • 2-4 years of working in legal and client service role. Plus
  • 1-3 years For internal candidates, proven ability as a Case Coorinator, or similar position. Required
  • Proficiency in all ADR processes and procedures. (Required proficiency)
  • Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Required proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Written and verbal communication skills.

    • JAMS Values: Taking Care of Our People

    Many organizations might communicate various reasons for offering a comprehensive benefit package. Those reasons can range from attracting prospective candidates, to retaining good employees, to sustaining a healthy workforce, positively affecting employee morale, to boosting productivity, and everything in between. These are all good reasons, but the reason JAMS provides a substantive benefits offering is we value and care about our associates. It’s just the right thing to do. We take care of our employees because they take care of our company.

    JAMS Values Healthcare

    Coverage is offered the first day of the month, following 30 days of employment

  • Medical (including a Health Spending Account option)
  • Telemedicine (including mental health)
  • Dental & Vision
  • Flex Plan
  • Life & Disability
  • 401k Retirement Plan (with an employer match)
  • Transparency in Coverage - Machine Readable Files

    • JAMS Values Work-Life Balance

  • Paid Time Off and Holidays – JAMS offers a generous PTO program in addition to 10 fixed holidays

    • JAMS Values Flexibility

  • At this time, JAMS is able to offer hybrid remote work arrangements for many roles within the company

    • JAMS Values Wellness

  • Wellness benefit annual subsidy
  • EAP - Employee Assistance Program

    • JAMS Values Incentives

  • Annual bonus plan
  • Anniversary milestone service bonuses
  • Associate referral bonus for referring others who are hired at JAMS and perform well

    • JAMS Values Professional Development

  • Education reimbursement
  • Access to JAMS Talent Development and JAMS Institute training
  • Access to external training programs

    • JAMS Values Service

  • Service Awards: JAMS offers an annual award (anniversary “day off” each year) and gift, plus bonus recognition for milestone years
  • We are proud to have many associates who have surpassed the 5, 10, 15, 20, 25 and 30-year marks

    • Apply for this Position

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