Case Manager

The (Non-Nurse) Case Manager is the orchestrator of the patient journey. You will guide patients through enrollment, assist with reimbursement navigation and SA/PA paperwork, coordinate with pharmacy and clinic partners, and deliver a consistently warm, timely, and accurate experience—supported by strong documentation and compliance practices.

This position is a 3–6 month temporary contract with the potential to transition into a permanent role based on performance, business needs, and program requirements.

What You’ll Do (Key Responsibilities)

• Enrollment & welcome: Ensure complete and compliant patient enrollment; conduct welcoming outreach and set clear expectations.
• Reimbursement navigation: Provide telephone assistance to patients and HCPs; investigate coverage options, complete/assist with SA/PA forms, and minimize out‑of‑pocket costs through program pathways.
• Liaison & coordination: Serve as a ce...