Job Description

•Degree in Engineering / IT / Mathematics /Accounting, Economics or Finance or HND with at least 2 years of work experience with related discipline. • At least 3 years’ experience in the Back Office of a Mobile Money Company or a related discipline. • Excellent computer knowledge (especially in Excel, data analysis and Power point).

A Reputable Multinational Company


JOB PURPOSE:


The successful applicant shall execute a holistic second line support to the Contact Centre, for the benefit of the Organization’s mobile money customers, both internal and external. He /She shall ensure the setup of mobile money organizations, agents, and merchants. The role reports to the Cash Operations Manager.


ROLE SPECIFIC REQUIREMENTS:



  • Follows up on all issues received to closure.

  • Acts as a Point of Contact for mobile financial services issues in relation to queries, resolutions, and escalations from stakeholders.

  • Scrutinizes data reports and gives appropriate feedback to the team and Line Manager.

  • Acts to solve and escalate where necessary, discovered problems/issues in line with set processes and procedures.

  • Provides accurate and up-to-date information on a regular basis to keep team and Line Manager informed of any problems.

  • Supports stakeholders in Consumer education /mobile money Agents Forums, PR events aimed at increasing agents and customer education, conferences, and Expos.

    • PERSON SPECIFIC REQUIREMENTS:



  • Strong communication and decision-making skills – ability to balance conflicting interests.

  • Strong organizational skills and ability to prioritize workload.

  • Possess a high degree of initiative, drive, confidence, and ability to enjoy a fast-paced work environment.

  • Professional, flexible, and team-oriented.

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