Cash Operations Junior Analyst

Purpose

Reporting to the QTC Manager, in this position you will be responsible for monitoring ATMs on the day-to-day business, assuring coordination between banks and branches, cash load reconciliation, cash loss reporting and branch support to vault cash locations.

Responsibilities

• Monitor, track and report on low cash, out of cash and lead-day out of cash events
• Monitor for missed loads, create cases and / or escalate to branches for resolution
• Review and validate processor claims and ATM shortages
• Update logs, spreadsheets, call tickets and workflows in the PAI reports as required
• Assist with the bank claims process ensuring claims are organized and updated daily
• Work cross-functionally to identify, track and resolve breach locations

Requirements

• 1+ years of experience in Operations, preferably in a shared service environment
• Attention to details
• Deep and broad under...