Job Description

Description

JOB PURPOSE:

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for managing all takeout orders and accurately entering orders into the Point of Sale System and collecting payments.

CORE JOB FUNCTIONS/RESPONSIBILITIES:
•  Provide friendly welcome to incoming Guests while ensuring timely seating
•  Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
•  Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
•  Respond to customer complaints/concerns and know when to get a manager involved
•  Make genuine connections/engage our guests so they have a personalized experience
•  Take payments/handle cash drawer and process credit card transactions
•  Apply menu knowledge to make genuine suggestions and upsell
•  Correctly enter takeout orders into P...

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