Casino Operations Specialist

Your influential mission. You will... 

• Act as the operational lead during licensee onboarding and upgrade initiatives
• Partner with implementation teams to deliver solutions efficiently on-site whilst ensuring operational readiness
• Lead UAT efforts for new business implementations and existing business upgrades
• Act as a trusted expert in Neon product solutions and how they solve operational use cases
• Analyse licensee operations and configure systems to meet business needs
• Advise on best-fit configurations and optimal platform usage
• Deliver best-practice advice, conduct workshops, and support go-lives
• Provide frontline issue resolution and operational workarounds
• Act as a subject matter expert in land-based casino operations
• Represent operational needs during product design, scoping, and validation
• Surface field intelligence and recurring friction p...