Job Description

Job Description

  • Greet all customers with warmth, confidence, and professionalism.
  • Ask open-ended questions to understand customer needs.
  • Recommend and locate suitable products, staying up to date on current collections and trends.
  • Share information about in-store promotions and loyalty benefits.
  • Handle cash and card transactions accurately.
  • Maintain a high standard of store presentation and cleanliness.
  • Support replenishment and ensure the shop floor is ready for trading each day.
  • Deliver consistent, high-level customer service in line with the Flannels brand.
  • Actively offer add-ons and alternative product suggestions where appropriate.
  • Ensure full compliance with all Flannels policies and procedures.

Qualifications

  • Confident, enthusiastic, and motivated to deliver results.
  • Excellent communication and interpersonal skills.
  • Customer-focused, with a passi...

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