Job Description

The Relationship Manager is responsible for the achievement of the budgeted targets by sourcing NTB business through channels/self-sourcing and customer relationship management. The Job holder also coordinates post sanction formalities such as, disbursement, cross-sell, compliance of statutory and internal audit issues and provides industry/segment specific feedback to Geography and Central Office team

Key Responsibilities:

  • Generate leads by identifying potential industrial areas/trading units and prepare strategies to increase the Bank’s penetration in those areas
  • Manage the internal (Branches/ other business verticals) and external (empanelled outsourced agencies) lead generating channels to generate the expected business
  • Enable the sanctioning process by ensuring conduct and scrutiny of pre-disbursement activities
  • Liaison with Corporate Banking Operations team and Centralized Processing Unit to enable smooth completion of post sanction formalities, account opening and disbursement
  • Meet customer service requirements through regular interactions with the customers to understand business condition, enhancement opportunity, etc.
  • Monitor transactions in the customer accounts to ensure that the cash flow movement and end use of fund are in compliance with the sanction stipulations
  • Assist the Credit Manager in unit inspections and ensure timely insurance renewal, DP updated, stock renewal statement scrutiny and gathering of relevant market information
  • Ensure maintenance of quality and health of portfolio and minimize Days Past Due through regular interactions with the customer
  • Initiate recovery of stressed accounts through tele-calling/ field visits
  • Ensure compliance to the stipulated guidelines/ norms and ensure closure to the audit processes

    • Qualifications:

    Optimal qualification for success on the job is:

  • Graduation/ Post-Graduation from a recognized institute

    • Role Proficiencies:

    For successful execution of the job, the candidate should possess the following:

  • Knowledge of banking products and services
  • Ability to manage complex client situations
  • Good communication (both verbal and written) skill in both English and the local language
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship building skills

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